Help Center
We're here to help! Call our 24/7 Help Line anytime: 800-448-8260
Please visit the following link to change you GVT email password: https://userportal.gvtel.com/index.php
Please visit the following link to log in and view your spam filter and emails: https://spamfilter.stellarllc.net/
No, GVT offers Internet service with or without a phone line. Current pricing with or without a telephone line is available on GVT’s bundle builder page located on our website.
The amount of speed or bandwidth you need will vary widely depending on the number of people in your household, number of users at the same time, intended activities, and the number of devices connected to the Internet. The bandwidth you subscribe to is shared among all devices on your connection. Online gaming, downloads and video streaming tend to use the most bandwidth, so whatever you decide be sure to choose enough bandwidth to make everyone happy, including guests. Current speeds and rates can be found on GVT’s website at gv.chee.studio/residential/internet/
Latency refers to the “lag” on your connection. When you visit a website, all the data you request has to travel from a remote server to your computer or device. The amount of time it takes the request for that data to leave your home, reach the server, and start returning data is called latency.
No, GVT’s Internet service offers unlimited data (no data caps).
No, a commitment is not required when the installation fee is paid upfront; GVT does offer a free basic installation, to one location, with a 6-month commitment.
Yes, GVT provides 24/7 customer support, by calling our office at 877-546-7495. GVT also offers Managed Wi-Fi service, for an additional monthly rate, which allows GVT to remotely troubleshoot and improve network performance without having to come to your home. Managed Wi-Fi service replaces your router and ensures you have the latest technology available for the fastest speeds and best Wi-Fi Internet experience.
GVT offers a free basic installation, to one location, with a 6-month service commitment. If Internet service is disconnected from the service location within 6-months of the initial service date, a prorated early termination fee of $30 for each month remaining in the commitment will be charged (may be up to $180). If you do not sign a commitment for a free basic install, a one-time basic install fee of $180.00 will be charged.
Yes, a GVT technician will install the service at your location, make sure it is working properly, and answer your questions.
Yes, Internet service may be suspended. A $39.95 suspend fee will be charged for suspending Internet service. If the service is suspended for more than 6 months, a $4.50 suspend will be charged for each month beyond 6 months. If subscriber is under a commitment for one service or another, the commitment will be extended for that service for the same length of time that the account was suspended. If the Managed Wi-Fi service is suspended for more than 6 months, a $2.00 suspend fee will be charged.
Yes, you can upgrade your services to a faster speed any time without service fees. If you downgrade your speed, a one-time $10 downgrade fee will be charged to your account.
GVT does offer a variety of assistance plans to help off-set the cost of Internet service.
Everyone that is on GVT’s fiber-to-the-home network can subscribe to speeds up to 6 Gbps. Even though you are on GVT’s fiber-to-the-home network, speeds may vary due to your equipment and your distance from that equipment. Please note: because of today’s wireless technology you will never get the fastest speeds available when using Wi-Fi.
There are various reasons why you are not able to test the full 6 Gbps speed. There is inherent overhead involved when transporting Internet which is generally 10 to 15% of the speed you subscribe to. GVT is able to over provision for our 100/100 Mbps and 500/500 Mbps Internet plans, which allows you to test out at full speed. However, we currently are not able to over provision the 6 Gbps speed.
Additional reasons could be customer-end equipment or the speed test sites that may be incapable of performing at Gbps speeds, as this is an evolving technology.
To obtain the fastest speed possible when subscribing to 6 Gbps service, you need to be plugged into GVT’s ONT with an ethernet cable. At this time, Wi-Fi technology is not able to test at 6 Gbps speed. When testing a customer-owned router, wireless technology and the age of the router may also affect speed test results.
There are many different Wi-Fi technologies available and are dependent on the Wi-Fi routers ability and the technology your equipment is capable of. Below are the technologies and capabilities of each wireless technology.
802.11B
802.11G
802.11N
802.11AC
802.11AX
The speeds of the device are affected by many different items such as; what wireless technology is used, distance from the Wi-Fi router, obstructions (such as walls in the house), and the users device capabilities.
Fiber-to-the-home is the latest technology available and is able to transport more data and offer higher symmetrical bandwidth than copper. Fiber-to-the-home technology also has the ability to provide multiple services over the same fiber optic connection without affecting the performance of any other services. Gigabit speeds are mostly unavailable on copper and will cause speeds to vary depending on the number of services you subscribe to, such as GVTV. When subscribing to Internet, and served by copper, a modem is required and unable to perform at fiber-to-the-home speeds.
No, with fiber to the home equipment you will be provided one wired Ethernet connection. However, if you would like to connect multiple devices wired or wireless, a router and/or switch will be required. When needing a connection for multiple wired or wireless devices GVT offers a managed wireless service to connect multiple wireless devices.
