Help Center
We're here to help! Call our 24/7 Help Line anytime: 800-448-8260
Yes, most of the time your number can be ported. To be certain, we can verify your number in advance of the port. When porting your number from another carrier, we will need your account#, PIN#, and account holder’s name and address as shown on your monthly invoice (from your current provider).
The amount of data needed is determined by the number of lines shared on the account and the number of apps or features used. We recommend, at a minimum, 2 GB per average user. GVT also offers unlimited data plans, so you will never need to worry about data overage.
If your phone is capable of using data, it is required you carry a data plan. We offer multiple plans to fit everyone’s individual needs.
No. We offer non-smartphones that use the same 4G LTE coverage for talk and text that the smartphones do.
Yes, we usually can, as long as the old phone is still working.
We prefer you come in to the office to make the transition as easy as possible. However, we can work with you over the phone to gather the proper information and mail your new SIM card, if you can’t make it into one of our offices in Erskine, Bagley or Thief River Falls.
Generally not, but there are multiple factors involved and does vary per individual. If you are porting your number to GV Cellular this can take additional time.
You are not charged a long distance fee for calling an 800 number; however, you are still using minutes on your plan. With GV Cellular our plans include unlimited talk, text, and messaging.
Typically, we can use unlocked Verizon handsets on our network. To be sure, we can run the ESN to see if it is compatible with our network.
We use the same towers as the nation’s largest 4G LTE wireless provider. Your GV Cellular device will have Verizon coverage nationwide.
There are options for using your device internationally, with each country having a different rate. We would have to set that up and go over the rates before your trip.
Every phone we sell is covered under a one-year manufacturer’s warranty, assuming there is no customer damage to the handset. We also provide our customers with the option to add handset insurance protection at the time of purchase, which will cover anything that could happen to a phone, subject to a deductible.
Yes, we have stores in Erskine, Bagley, and Thief River Falls where a service representative is available to help you. You can also call our customer service department at 800-448-8260, 7 days-a-week.
Yes, we have handset insurance protection plans based on the type of phone you own. Handset insurance protection is available on new and GVT provided devices. Contact Garden Valley Technologies at 800-448-8260 for details.
If you are hard on your phone in general, then I would recommend insurance, as the deductible is much more cost effective than purchasing a new phone out of pocket. Keep in mind you can sign up for insurance and keep it for the 1st year or so, then cancel anytime. If you decide later that you need insurance, we can still add it, however there will be a 30-day wait for coverage to begin.
Yes, we provide Wi-Fi Calling; however, not all phones are capable of that feature.
Wi-Fi Calling is a High Definition (HD) voice service that uses a High Speed Internet connection to let you make and receive calls over a Wi-Fi Wireless network versus using a cellular connection.
The benefits of Wi-Fi Calling:
- It’s included at no additional charge with your existing voice plan and HD voice-compatible device.
- You make and receive calls with Wi-Fi using your phone number.
- Helps you connect when cellular service isn’t available or you’re having poor signal issues, like dropped calls.
- Wi-Fi calls to US numbers are free, even while traveling internationally.
Yes. If you’re dropping calls or can’t connect due to weak cellular network signal coverage, turn on your device’s Wi-Fi Calling feature. Your device then uses a Wi-Fi connection you’re near to make calls as usual. There’s no extra charge for Wi-Fi calls inside the US.
To enable Wi-Fi Calling on your Android Smart phone:
- Go to the Home Screen.
- Tap Settings.
- Tap Connections.
- Tap Wi-Fi Calling.
- Tap or slide – On (slider will go from gray to blue)
- Follow the onscreen instructions to enter a US address for use in the event of an emergency call (911).
Once your address is saved, the Wi-Fi Calling setting will be turned on. You are now able to take and make Wi-Fi calls on your device.
To enable Wi-Fi Calling on your iPhone:
- Go to the Home Screen.
- Tap Settings.
- Tap Cellular.
- Tap Wi-Fi Calling.
- Tap or slide Wi-Fi Calling on this iPhone
- Tap or slide – On (slider will go from gray to green)
- Tap Enable
- Follow the onscreen instructions to enter a US address for use in the event of an emergency call (911).
Once your address is saved, the Wi-Fi Calling setting will be turned on. You are now able to take and make Wi-Fi calls on your iPhone.
Tap or slide Wi-Fi Calling – Off
(slider will go to gray on all phones)
- Unlimited domestic calling and text messaging while in the US
- Free international calling to and from Canada and Mexico
- Unlimited data
- Stream as much as you want
- Local customer support
- The more lines you activate, the more you save per month
- Up to 10 devices per account
Yes, GV Cellular offers a device installment program. This program allows you to pay for your device over a 24-month period, which is billed directly to your GVT monthly bill.
Software updates are essential and may affect the functionality and appearance of the phone, the apps, or the operating system it supports. Anytime an alert is given to perform a software update we recommend you complete the update.
Yes, go to https://wirelessprovisioning.com/enduser and enter your phone number or email address, along with your password you set-up when your account was activated at GVT. If you need help with your password, we would be happy to reset your password for you.
Note: The usage displayed can be delayed up to 72 hours. Therefore, the usage screen does not necessarily reflect the usage the customer will be billed.
There could be a number of reasons why your cellular data is not working properly. Before calling GVT, check to make sure cellular data is enabled by following the steps below.
- Apple (IOS) device – Click on Settings, Cellular and ensure Cellular Data is enabled.
- Android device – Click on Settings, Data Usage and ensure Cellular Data is enabled.
With both operating systems, disable the Wi-Fi calling to ensure cellular data is working.
If your data is still not working, please contact GVT at 800-448-8260 and we would be happy to help.
Yes, GVT can repair battery and charging ports, cracked screens, camera replacement and more on smart phones and/ or tablets. For competitive pricing, call 800-448-8260 or stop by our Erskine office.
Hearing Aid Compatibility
Hearing aids do not always function well with wireless handsets. Hearing aids operate by using a microphone to pick up sound waves, converting the sound waves into electrical signals to be amplified. Distortion or amplification of unwanted sound (noise) often occurs.
The FCC’s hearing aid compatibility requirements address hearing aids that operate in either of two modes – acoustic coupling (“M” rating) or inductive coupling (“T” rating).
- M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than wireless devices that are not labeled. M4 is the better/higher of the two ratings.
- T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device’s telecoil (“T Switch” or “Telephone Switch”) than unrated wireless devices. T4 is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in them).
Hearing aids operating on acoustic coupling mode receive through a microphone and then amplify all sounds surrounding the user, including both desired sounds, such as a telephone’s audio signal, and unwanted ambient noise. Hearing aids operating in inductive coupling mode turn off the microphone to avoid amplifying unwanted ambient noise, instead using a telecoil to receive only audio signal-based magnetic fields generated by inductive coupling-capable telephones. The FCC’s “M” and “T” ratings indicate whether a handset can be expected to function well with a hearing aid and are generally marked clearly on the handset packaging. The “M” or “T” rating does not guarantee that the handset will function without distortion or noise, so Garden Valley Technologies recommends that you test the handset before purchasing to make sure you are able to hear with little interference from your hearing aid or if you have severe hearing loss. GVT has a 30-day return or exchange policy, please call for details.
Hearing Aid Compliant (HAC) Device Rating
As of January 1, 2022
GVTC offers HAC-compatible handsets and devices in all major price categories, including low-cost (“C” level) (<$100), moderate-cost (“B” level) ($100-$250), and high-end/feature-rich (“A” level) (>$250). Costs generally correlate with the number of features. GVTC’s sales staff is trained to assist all existing and prospective customers looking for a HAC-compliant device/handset. HAC-compatible handsets and devices vary in their inherent “levels of functionality,” but typically at least one (1) HAC-compliant handset/device with features and services typical of its price category can be found that meets each customer’s price range.
