Telephone Assistance Programs - continued

You may be eligible for assistance in paying your telephone bill if you receive benefits from certain low-income assistance programs or if you are behind on paying your monthly payments. For more information or an application form, call toll free 888-830-6393. Click here to download application and household worksheet (Note: This information is subject to change without advance notice.)

Minnesota’s Telephone Assistance Plan (TAP) offers a monthly credit of $7.00 on your landline telephone service plan. You may receive the TAP credit on one landline per household.

The federal Lifeline Program offers a $7.25 per month discount on home landline or cell phone voice-only service OR a $9.25 discount on Internet service. Only one Lifeline service is available per household whether voice or broadband. A household is not permitted to receive Lifeline benefits from multiple providers. Lifeline is a non-transferable benefit. A subscriber may not transfer his or her benefit to any other person. Lifeline recipients will be automatically enrolled in the TAP program to receive an additional monthly credit. Lifeline recipients will be automatically enrolled in the TAP program to receive an additional monthly credit, as required by Minnesota law and applicable Commission Orders.

The federal Lifeline Program incorporates the broadband discount (not applicable to TAP).

If you live on Tribal lands, you may qualify for additional discounts. Tribal Lands Link-Up offers a one-time credit of up to $100 on installation or activation charges. Tribal Lands Lifeline offers a monthly credit of up to $34.25 on your landline or wireless telephone service plan.

The telephone or broadband service must be in your name. You must show proof that you or a member of your household participates in at least one of the following programs or is income eligible:

• Federal Public Housing Assistance (FPHA)
• Medicaid/Medical Assistance (MA)
• Supplemental Nutrition Assistance Program (SNAP)
• Supplemental Security Income (SSI)
• Veterans Pension and Survivors Pension Benefit Programs
• Bureau of Indian Affairs General Assistance
• Food Distribution Program on Indian Reservations (FDPIR)
• Tribally Administered Head Start (for those meeting income-qualifying standards)
• Tribally Administered Temporary Assistance for Needy Families (TTANF)

If you do not participate in any of the programs listed above, you may qualify if your income is at or below 135% of the 2019 Federal Poverty Income Guidelines: (The federal poverty guidelines are typically updated at the end of January.

For families/households with more than 8 person, add for each additional person.$6,048

For more information and to request an application, call toll free 888-830-6393.

Adaptive Telephone Equipment Available to Eligible Members
The Telephone Equipment Distribution (TED) Program provides telephone equipment to people who are deaf, hard of hearing, deafblind, speech impaired or have a physical disability and need adaptive equipment in order to use the phone. The equipment is loaned out at no cost as a long-term loan. Available equipment includes captioned phones, light flashing ring signalers, TTYs, amplified telephones, loud ringers, hands-free speakerphones and more. Minnesotans eligible for the Telephone Equipment Distribution (TED) Program can get a variety of equipment at no charge through statewide regional offices. The office serving our area is in Moorhead, Minnesota.

For more information or to request an application, call Garden Valley Technologies at 800-448-8260; e-mail; or call the TED Specialist at 800-456-7589 or TTY 866-488-3829.

Toll Limitation Service
Toll Limitation Service support allows eligible consumers who wish to avoid incurring large long distance fees to choose toll blocking at no cost.

The Minnesota Public Utilities Commission (MPUC) regulates the TAP/Lifeline programs. If you have questions regarding these programs, contact the MPUC at 651.296.0406 or 1.800.657.3782 or visit

updated: 2.11.2020