Voice Battery Backup

If you have fiber-to-the-home telephone service, your voice service requires backup battery power to continue functioning in the event of a commercial power outage.

The FCC requires that Garden Valley provide customers information regarding the backup battery power in the event of a commercial power outage.

Voice Battery Backup Brochure

  • Availability of backup power sources
    • The backup battery included with your Garden Valley Technologies fiber optic voice service is expected to last up to 8 hours under normal use conditions.
    • Extended battery pack(s) are available for purchase, and each extended battery pack will last up to 24 hours.
    • Battery pack(s) are maintained by Garden Valley Technologies.

  • Service limitations during a power outage with and without backup power
    • Garden Valley Technologies backup battery only provides backup power to Garden Valley Technologies fiber optic voice services.
    • Home security systems, medical monitoring devices and other equipment will not run on a residential voice telephone backup battery. Those devices are powered by source such as a generator or UPS (Uninterruptible Power Supply). These type of alternate power sources are available from third party retail vendors.

  • Purchasing and replacement options
    • Extended battery pack(s) are available for purchase, and each extended battery pack will last up to 24 hours.
    • Garden Valley Technologies will handle all battery replacements to avoid the possibility of damage to its network components.
    • Garden Valley monitors its batteries and has a replacement practice when their expected life of 5-7 years is exhausted.

  • Backup power duration
    • The backup battery included with your Garden Valley Technologies fiber optic voice service is expected to last up to 8 hours under normal use conditions.
    • Additional battery packs can be purchased for a one-time cost of $76.00 /each. A maximum of two battery packs is allowed, creating a backup time of 56 hours.

  • Testing and Monitoring capabilities
    • Garden Valley Technologies will handle all battery replacements.
    • Garden Valley Technologies monitors its batteries and the customers battery voltage will alert GV when it is low.

  • Backup power warranty details, if any
    • Garden Valley Technologies backup batteries are rechargeable and have an estimated useful life span of 5-7 years.