Help Center
We're here to help! Call our 24/7 Help Line anytime: 800-448-8260
GVT Stream
Amazon Fire TV Support – Get help setting up and troubleshooting issues with Fire TV devices.
Apple TV Support – Get help setting up and troubleshooting issues with Apple TV device.
Roku TV Support – Get help setting up and troubleshooting issues with Roku TV device.
GVT Stream service requires Internet service from GVT. If you have over 3 streams with your GVT Stream service you will be required to have our 500/500 Mbps Internet service to ensure optimal streaming quality.
Members who currently have traditional video service with set-top boxes can switch to GVT Stream at any time. You will not be able to have dual service (traditional GVTV and GVT Stream), you will need to pick one service or the other.
GVT service is available on Amazon Fire Stick devices (Not Stick Lite devices), Apple TV, Roku or mobile device. Local programming only works on the GVT network.
Member must subscribe to GVT Stream service to view on any device.
Channel lineups are almost identical to our traditional video service, with all HD channels. All major networks and cable TV networks available on our traditional lineup are also available on GVT Stream lineups. Click here to see the channel lineups.
Create a Free Amazon account – Get step-by-step help with setting up your free Amazon account.
- Go to www.amazon.com.
- Hover on the Account & Lists tab in the upper right corner.
- Under the Sign in button, click Start here.
- Complete the form and click on Create your Amazon account.
- Follow the prompts to verify your email address.
- Once you have created your account, you will see Hello, (insert your name here) directly above the Account & Lists tab.
Next, enter a valid address to download apps. - Hover on the Account & Lists tab and click “Your Account.”
- Click “Your Addresses” near the middle of the screen, then “Add Address.”
- Complete the form and click the “Add Address” button.
Finally, if you do not wish to add your credit card number to your account, you must disable
1-Click settings. - Hover on the Account & Lists tab and click “Your Account.”
- Find “1-Click settings” on the left side of the screen, under “Ordering and Shopping Preferences”
- Click “Disable 1-Click everywhere.”
Yes, you can still view the majority of channels by bringing your streaming device with you to another location.
Local network programming (like NBC, CBS, ABC) and select networks only work in the GVT service area.
Yes. However, Internet service would be required in those locations in order for GVT Stream to work. Other equipment charges may apply; call for details.
We do not require a contract or commitment for GVT Stream. Self-Install is a free option, but if you’d like to have a technician get your TVs set-up with GVT Stream, charges will apply or you can choose to sign up for a 12 month commitment to avoid install fees.
The commitment for Internet service is 6 months and includes basic installation. GVT Stream requires the same 6 month commitment. If you require installation of GVT Stream, charges will apply or you can choose to sign up for a 12 month commitment to avoid install fees.
Running a little late and missed the beginning of your show? This popular Restart feature lets you go back to the beginning of any currently-airing program that has the Restart option. In addition you will be able to do a look-back at past programming and watch a program that aired up to 24 hours in the past.
Restart TV Instructions
While watching live TV, press on the center button of the Fire Stick TV remote ring to open a program Play bar. Press on the top of the ring and tap the right side of the ring to highlight the Restart button.
Press the center of your Fire Stick TV remote to restart the program from the beginning.
GVT school and local content channels are available to watch from your PC, laptop, tablet, or mobile device. Online Community Content can be found HERE.
To enjoy viewing you will need an Internet signal (10 MB or higher is recommended for best performance). You will need to subscribe to at least one GVT service (Internet, phone, GVTV, cellular or security) and register for a GVT E-bill username and password. Your E-bill username and password will be used to access the live streaming and allow you to view your bills online. It is not necessary, or required, that you pay your bill using E-bill in order to view live community content.
If you have any questions please give us a call at 800-448-8260.
You can put your service on suspend for up to 6 months in a 12-month period; billing automatically restarts after 6 months. You may terminate your service for any period of time if you are not in a commitment; charges would apply to restore service and no free Fire Stick TV device will be included with restored service.
This is a cost recovery fee for time it takes to make programming changes on a per customer basis.
Traditional TV Service
GVTV Remote Control & DVR User Guide – full version
You can put your service on suspend for up to 6 months in a 12-month period; billing automatically restarts after 6 months. You may terminate your service for any period of time if you are not in a commitment, but equipment must be returned to our office and charges would apply to reinstall the equipment and restore service.
This is a cost recovery fee for time it takes to make programming changes on a per customer basis.
Restart TV is a free service that allows you to restart a program from the beginning that has already started. You can restart a program prior to it ending, and even choose to record it from the beginning, if you subscribe to our DVR service.
Restart TV Instructions
- Press the guide button on your remote and select your program.
- To Restart this program, simply press the green button on your remote while the program is highlighted. Please note: The menu or guide menu needs to be displayed on your screen when you press the green button for Restart TV to work.
- Restart TV is also available from the What’s Hot App, indicated by the green Restart icon next to the channel information. Simply, press the green button on your remote to start watching.
Note: Once the program has ended Restart TV is no longer available for that program.
Yes, with GVTV Everywhere you can stream your favorite programming while on vacation, at the mall, airport, hotel, or anywhere you have an internet connection. Visit GVTV Everywhere to login and see a list of compatible channels.
Yes, you can on any smart device.
- Sign in to your IPTV Account (if you don’t know your login information please call 800-448-8260)
- This will bring you to your guide where you can record a program away from home.
GVT school and local content channels are available to watch from your PC, laptop, tablet, or mobile device. Online Community Content can be found HERE.
To enjoy viewing you will need an Internet signal (10 MB or higher is recommended for best performance). You will need to subscribe to at least one GVT service (Internet, phone, GVTV, cellular or security) and register for a GVT E-bill username and password. Your E-bill username and password will be used to access the live streaming and allow you to view your bills online. It is not necessary, or required, that you pay your bill using E-bill in order to view live community content.
If you have any questions please give us a call at 800-448-8260.
